Refund & Warranty Policy

1. General Policy

American Drive Autoparts ("American Drive Autoparts," "we," "us," or "our") aims to provide customers with clear information regarding auto parts purchases, returns, refunds, and applicable warranty coverage.

The specific terms applicable to a purchase may depend on the part purchased and the terms communicated to the customer at the time of sale.

2. Warranty Coverage

Warranty coverage is provided only when a warranty is expressly included with the applicable purchase or order.

If a warranty applies to your purchase, the applicable warranty period, coverage, exclusions, and requirements will be provided with or communicated in connection with your order.

3. Warranty Claims

If you believe a purchased part has a problem covered by an applicable warranty, contact American Drive Autoparts as soon as reasonably possible.

Customers may be asked to provide:

• Customer name and contact information
• Order or invoice information
• Vehicle year, make, and model
• Part information
• A description of the issue
• Photos or other documentation when reasonably requested

We may need to review the circumstances of the claim before determining whether the issue is covered by the applicable warranty.

4. Installation and Professional Service

Customers are responsible for ensuring that parts are installed correctly and are appropriate for their vehicle and application.

Where appropriate, professional installation by a qualified automotive technician is recommended.

Improper installation, modification, misuse, abuse, overheating, racing, off-road use, neglect, or other conditions outside the applicable warranty terms may affect warranty eligibility.

5. Parts Must Be Used for Their Intended Purpose

Parts should be used only for their intended automotive application and in accordance with applicable manufacturer requirements and installation procedures.

Modification or alteration of a part may affect eligibility for return or warranty consideration.

6. Returns

Return eligibility depends on the terms applicable to the specific purchase.

Customers should contact American Drive Autoparts before returning a part. Unauthorized returns may not be accepted.

When a return is authorized, customers may be provided with return instructions and any applicable return requirements.

7. Condition of Returned Parts

When a return is authorized, the part may be required to be returned in the condition specified by the applicable return terms.

Parts that have been modified, disassembled, damaged after delivery, improperly installed, or otherwise altered may not qualify for return or warranty consideration where excluded by the applicable terms.

8. Refunds

If a refund is approved, the amount and method of the refund will depend on the applicable order and return terms.

Refunds may be processed after the returned part or claim has been reviewed, where applicable.

The timing for a refund to appear in a customer's account may also depend on the customer's payment provider or financial institution.

9. Shipping and Return Costs

Responsibility for shipping or return transportation costs depends on the circumstances of the return or warranty claim and the terms applicable to the order.

Customers should contact us before shipping a part back to obtain applicable return instructions.

10. Incorrect or Damaged Parts

If you receive a part that appears to be incorrect or damaged, contact American Drive Autoparts promptly.

Please provide your order information and describe the issue. Photos or other information may be requested to assist with reviewing the situation.

11. Part Compatibility

Customers should provide accurate vehicle information when requesting or purchasing a part, including the vehicle year, make, model, and other identifying information when requested.

When available, additional vehicle or part identification information may be helpful in determining whether a particular part is appropriate for the requested application.

12. Core Charges

If a particular purchase includes a core requirement or core charge, the applicable terms will be communicated with the order.

Customers should follow any instructions provided regarding the return of eligible core components.

13. Exclusions

Unless specifically covered by the applicable purchase or warranty terms, warranty or return consideration may not apply to issues resulting from:

• Improper installation
• Misuse or abuse
• Neglect
• Unauthorized modification
• Improper application
• Damage caused after delivery
• Failure to follow applicable installation procedures
• Use outside the intended application

This list is provided as general information and does not replace the specific terms applicable to an individual order.

14. How to Request a Return or Warranty Review

To request a return or warranty review, contact us using the information below.

Please include your name, contact information, order or invoice information, vehicle details, part information, and a clear description of the issue.

15. Policy Changes

American Drive Autoparts may update this Refund & Warranty Policy from time to time.

Any updated policy will be posted on this page with a revised "Last Updated" date.

16. Contact American Drive Autoparts

For questions about a return, refund, warranty, or specific order, please contact us directly.