Refund Policy

General Refund Policy

At American Drive Autoparts, we want our customers to receive the automotive parts they order. Because many of our parts are used automotive components, returns and refunds are subject to the specific terms provided with the order.

Return Eligibility

A return may be considered when the part received does not match the part ordered or when there is an issue covered by the applicable warranty or purchase agreement.

Customers should contact us as soon as possible after receiving the part if there is a problem.

Used Engines & Transmissions

Used engines, transmissions and other major mechanical components may have specific warranty and return requirements. The terms applicable to the individual part or order will control.

Before installation, customers should inspect the part and verify that it matches the vehicle and application information provided when ordering.

Parts That Cannot Be Returned

Unless otherwise agreed in writing, returns may not be accepted for parts that have been:

• Installed or disassembled.
• Modified, altered or damaged after delivery.
• Damaged because of improper installation.
• Damaged through misuse, neglect or improper handling.
• Returned without prior authorization.

Electrical Parts

Electrical and electronic components should be inspected before installation. Because electrical components can be damaged by improper installation, incorrect wiring, voltage issues or other vehicle-related conditions, returns may be subject to additional requirements.

Incorrect Part

If you believe you received an incorrect part, please contact us before installing or modifying the part. Provide your order information and details about the issue so that we can review the request.

Return Shipping

Return shipping arrangements and responsibility for return shipping costs will depend on the reason for the return and the terms of the applicable order or warranty.

Customers should not ship a part back without receiving return instructions from American Drive Autoparts.

Refund Processing

If a refund is approved, the refund will generally be issued using the original payment method, subject to applicable payment-provider processing times.

The amount of any approved refund may depend on the condition of the returned part and the specific terms of the purchase or warranty.

Core Charges

If a core charge applies to an order, the requirements for returning the core and receiving the applicable core refund will be communicated with the order.

How to Request a Refund

To request a return or refund, contact American Drive Autoparts and provide:

• Your name and contact information.
• Order or invoice information.
• The vehicle year, make and model.
• The part purchased.
• A description of the reason for the return.
• Photos or other information when requested.

Contact Us

If you have questions about a return, refund or warranty, please contact our team before shipping a part back.