Returns & Shipping

1. Shipping

American Drive Autoparts ships automotive parts to customers using available shipping carriers and services based on the size, weight, destination and type of part being shipped.

Shipping charges and delivery estimates may vary by order. Any applicable shipping charges will be communicated during the purchasing process.

2. Order Processing

Orders are generally processed after the order and payment information have been received and verified.

Processing times may vary depending on part availability, order details and other circumstances.

3. Delivery

Customers should provide a complete and accurate shipping address when placing an order.

American Drive Autoparts is not responsible for delays or additional costs resulting from an incorrect, incomplete or undeliverable address supplied by the customer.

Customers should inspect packages and parts promptly after delivery.

4. Damaged Shipments

If a package appears damaged when delivered, customers should document the condition of the package and part as soon as possible.

Contact American Drive Autoparts promptly with the order information and photographs of the damage so that the issue can be reviewed.

5. Returns

Return requests must be approved by American Drive Autoparts before a part is shipped back.

To request a return, contact us with your order information, the part purchased and the reason for the return.

Parts must be returned in the condition required by the applicable return authorization. Unauthorized returns may not be accepted.

6. Return Conditions

Depending on the part and circumstances of the sale, returns may be subject to specific conditions.

• The part must be the part supplied by American Drive Autoparts.
• The part must not have been improperly installed, modified or disassembled.
• The part must be returned with any required components or accessories.
• Any applicable identification labels, markings or tags should remain intact.
• A return authorization may be required before shipping the part back.

Additional conditions may apply to specific parts or orders. Please contact us before returning any item.

7. Items That May Not Be Eligible for Return

Certain items or situations may not qualify for a return, including parts that have been installed, modified, damaged after delivery, disassembled or otherwise altered.

Special-order items or parts specifically obtained at a customer's request may also be subject to different return terms.

Contact us before making any return to confirm whether the item is eligible.

8. Used Engines & Mechanical Parts

Used engines, transmissions and other mechanical assemblies may have specific installation, inspection and warranty requirements.

Customers should verify vehicle compatibility and required specifications before installation.

Any warranty or additional terms applicable to a particular mechanical part will be provided as part of the applicable sale or order documentation.

9. Incorrect or Incompatible Parts

Customers are responsible for providing accurate vehicle information when requesting or purchasing a part.

If you believe you received an incorrect part, contact American Drive Autoparts before installing or modifying the part.

We may request vehicle identification information, photographs, part numbers or other information to investigate the issue.

10. Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and the applicable terms of the order.

Customers should not ship an item back without first receiving return instructions from American Drive Autoparts.

11. Refunds

If a return is approved and a refund is applicable, the refund will be processed after the returned item has been received and inspected, subject to the applicable terms of the sale.

The timing of the refund appearing in a customer's account may depend on the payment method and financial institution.

Shipping charges may not be refundable unless otherwise required by applicable law or agreed to in the order terms.

12. Exchanges

Exchanges may be available in certain circumstances depending on part availability and the reason for the exchange.

Contact us before sending a part back to determine whether an exchange can be arranged.

13. Order Cancellations

If you need to cancel an order, contact American Drive Autoparts as soon as possible.

Cancellation requests cannot always be guaranteed, particularly after an order has been processed, shipped or otherwise committed for fulfillment.

14. Contact Us

For questions about shipping, returns, exchanges, damaged shipments or refunds, please contact us before sending an item back.